f999 Privacy Policy –
How We Protect Your Personal Data

1 About This Policy

This Privacy Policy explains how f999 ("the Platform", "we", "us") collects, uses, stores and protects personal data belonging to players ("you") who register and use the f999 platform at f999.ad.

This policy applies to all data collected through the f999 website, including data submitted during account registration, data generated through platform activity such as deposits, bets and game participation, and data collected automatically through your browser or device when you visit the site.

By registering an account on f999, you confirm that you have read and understood this policy. This Privacy Policy should be read alongside the f999 Terms and Conditions, which govern the overall use of the platform. In the event of a conflict between the two documents on a privacy matter, this Privacy Policy takes precedence.

f999 takes data protection seriously. The platform does not engage in unnecessary data collection, does not sell player data and restricts access to personal information to only those systems and individuals who genuinely need it to operate the service.

2 Data We Collect

f999 collects personal data in two ways: data you provide directly and data collected automatically during your use of the platform.

Data you provide directly:

• Registration data — your full name, date of birth and contact number provided when creating your account.
• Identity verification documents — copies of identity documents submitted when f999 requests verification of your account.
• Payment information — your registered mobile wallet number (JazzCash or Easypaisa), Raast-linked bank account details or card information submitted when making a deposit or withdrawal. Full card numbers and wallet PINs are not stored by f999 — these are handled directly by the payment provider.
• Support communications — messages, chat logs and any information you share when contacting f999 support.

Data collected automatically:

• Device and browser data — browser type, operating system, screen resolution and device identifiers collected when you access f999.
• IP address and location data — your IP address and approximate geographic location derived from it, used for fraud prevention and platform security.
• Session and activity data — pages visited, games played, bets placed, time spent on each section and clickstream data within the platform.
• Cookie data — data stored by cookies and similar technologies on your device as described in Section 6 of this policy.

3 How We Use Your Data

f999 uses the personal data it collects for specific, legitimate purposes directly related to running the platform and providing services to players in Pakistan. We do not use your data for purposes beyond what is described below without first obtaining your consent.

• Account creation and management — to set up and maintain your f999 account, verify your identity and ensure the one-account-per-player rule is upheld.
• Transaction processing — to process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast and other supported payment methods, and to maintain accurate financial records of all account activity.
• Fraud prevention and security — to detect and prevent unauthorised account access, bonus abuse, money laundering, duplicate accounts and other fraudulent activity that could harm players or the platform.
• Responsible gaming — to monitor player activity patterns that may indicate problem gambling behaviour, and to administer deposit limits, cooling-off periods and self-exclusion tools in accordance with the player's own settings.
• Customer support — to respond to support queries, investigate complaints and resolve disputes relating to bets, transactions or account activity.
• Platform improvement — to analyse aggregated usage data, understand which features and games are most popular and improve the overall platform experience. This analysis uses anonymised or aggregated data wherever possible.
• Promotional communications — to notify you about bonuses, promotions and platform updates through your registered contact number, where you have not opted out of such communications. You can opt out at any time from your account notification settings.
• Legal and compliance obligations — to maintain records required for financial and legal compliance and to respond to lawful requests from competent authorities.

4 Legal Basis for Processing

f999 processes your personal data on the following legal grounds depending on the specific purpose:

• Contract performance — processing that is necessary to provide the services you have signed up for, including account management, payment processing and game access. Without this processing, f999 cannot deliver its core service to you.
• Legitimate interests — processing carried out for fraud prevention, platform security, responsible gaming monitoring and service improvement, where these interests do not override your right to privacy.
• Legal obligation — processing required to comply with applicable legal requirements, including financial record-keeping and responding to lawful requests from authorities.
• Consent — processing for optional activities such as sending promotional notifications. You can withdraw consent for consent-based processing at any time without affecting your account.

5 Data Sharing

f999 does not sell personal data. Your information is shared only in the limited circumstances described below, and only to the extent necessary for the specific purpose:

• Payment service providers — JazzCash, Easypaisa, Raast and other payment platforms receive the minimum data necessary (such as your registered mobile number or account details) to process your transactions. Each provider operates under its own privacy and data security standards.
• Identity verification services — where third-party identity verification tools are used to confirm account details, the relevant data is shared securely with that provider solely for verification purposes.
• Fraud prevention and security partners — technical data including IP addresses and device identifiers may be shared with security and anti-fraud services to protect the platform and its players.
• Legal and regulatory authorities — f999 will disclose personal data to competent authorities when required to do so by applicable law, a court order or a lawful regulatory request. f999 will not disclose more data than is required by the specific request.
• Platform infrastructure providers — hosting, database and technical infrastructure providers who process data on f999's behalf under strict data processing agreements that prohibit them from using player data for their own purposes.

6 Cookies & Tracking Technologies

f999 uses cookies and similar technologies to operate the platform correctly and to understand how players use it. Cookies are small text files placed on your device when you visit the site. They do not contain your personal information such as your name or payment details.

The main types of cookies f999 uses are:

• Essential cookies — required for the platform to function. These maintain your login session, remember your preferences within the platform and keep your account secure. These cookies cannot be turned off because the platform cannot work without them.
• Analytics cookies — used to understand how players navigate f999, which sections are visited most and where technical issues occur. This data is aggregated and anonymised and is used solely to improve the platform experience.
• Functionality cookies — remember your choices such as language preferences and notification settings so you do not have to re-enter them on each visit.

f999 does not use third-party advertising cookies. No cookie data from f999 is shared with external advertising networks for the purpose of serving you targeted ads on other websites.

Most browsers allow you to control cookies through settings. Disabling essential cookies will affect the functionality of your f999 account and may prevent you from logging in or completing transactions correctly.

7 Data Retention

f999 retains personal data only for as long as it is genuinely needed for the purpose it was collected. The general retention approach is as follows:

• Active account data — retained for the full duration that your account is open and active on the platform.
• Transaction and financial records — retained for a minimum period after account closure for legal, financial and audit compliance purposes. PKR transaction records including JazzCash and Easypaisa deposits and withdrawals are included in this category.
• Identity verification documents — retained for the period required by applicable verification standards and deleted securely once the retention period ends.
• Support communications — retained for a reasonable period to allow for follow-up queries and dispute resolution, after which they are deleted from active systems.
• Fraud investigation data — where an account has been suspended or closed due to suspected fraud, relevant data may be retained for an extended period as part of the investigation record and to prevent re-registration.

When your data reaches the end of its retention period it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8 Your Rights Over Your Data

As an f999 player you have the following rights over the personal data we hold about you. To exercise any of these rights, contact the f999 support team with your account details and a clear description of your request.

• Right of access — you can request a copy of the personal data f999 holds about you. We will provide this in a clear, readable format.
• Right to correction — if any personal data we hold is inaccurate or incomplete, you can request that it be corrected. For example, if your contact number has changed you can update it through account settings or by contacting support.
• Right to deletion — you can request that f999 delete your personal data. This right applies when the data is no longer needed for the purpose it was collected, subject to any legal retention obligations that prevent immediate deletion.
• Right to restrict processing — you can request that f999 limits how it uses your data in certain circumstances, for example while a correction request is being assessed.
• Right to withdraw consent — where processing is based on your consent (such as promotional notifications), you can withdraw that consent at any time from your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to object — you can object to processing carried out on legitimate interest grounds. f999 will review the objection and cease or continue processing based on whether legitimate grounds override your objection in the specific circumstances.

9 Children's Privacy

f999 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account or use any part of the f999 platform. f999 does not knowingly collect personal data from anyone under 18.

If f999 discovers or is notified that a registered account belongs to a person under 18, the account will be closed immediately, any balance will be held and the matter will be investigated in accordance with the platform's underage access procedures.

Adults who share devices with children or teenagers are strongly encouraged to use device-level parental controls and browser content filtering in addition to f999's own access restrictions. Logging out of your f999 account on any shared device is the simplest step you can take to prevent accidental access.

10 Data Security

f999 implements technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration or loss. These measures include:

• Encryption in transit — all data exchanged between your browser or device and the f999 platform is transmitted over encrypted HTTPS connections.
• Encryption at rest — sensitive data stored on f999's systems, including account information and transaction records, is stored in encrypted form.
• Access controls — access to personal data within f999's systems is restricted to authorised personnel on a need-to-know basis. Access logs are maintained and reviewed.
• Fraud monitoring — automated systems monitor account activity continuously for patterns associated with fraud, unauthorised access or account takeover attempts.
• Regular reviews — security practices and data handling procedures are reviewed regularly to ensure they remain effective and appropriate.

While f999 takes these measures seriously, no online platform can guarantee absolute security against all possible threats. Players are encouraged to use strong, unique passwords and to contact support immediately if they suspect their account has been accessed without their authorisation.

11 Policy Updates

f999 may update this Privacy Policy from time to time to reflect changes in the platform's data practices, applicable legal requirements or feedback from players. When an update is made, the revised policy will be published on this page with a new effective date shown at the top.

For material changes that significantly affect how your data is used, f999 will notify active account holders through the platform notification system. Continued use of f999 after a policy update is published constitutes acceptance of the revised policy.

If you disagree with any update to this Privacy Policy, you may close your account by contacting support. No penalty applies for account closure following a policy update.

12 Contact Us

If you have any question about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how f999 has handled your personal data, please reach out to the support team. Support is available 24 hours a day, 7 days a week through the live chat feature in your account dashboard.

For written data-related requests, you can also contact f999 at the email address shown in the footer of this page. Please include your registered account name and a clear description of your request so the team can respond accurately and efficiently.

For questions specifically about responsible gaming, deposit limits or self-exclusion, visit the dedicated Responsible Gaming page where step-by-step guidance and direct access to account tools are available.